Commsor, a technology company that enables companies to gain insight from their online communities, recently raised $16 million in financing. This investment will fuel the further development of Commsor’s technology and provide users with more information to help companies improve their online community management.
Moreover, the financing will provide companies with the resources to build better relationships with their customers, increase their brand visibility, and ensure their customer service teams are better equipped to handle customer inquiries.
Overview of Commsor
Commsor is a technology platform designed to help companies improve their online community management. Companies can better understand, engage and manage their online communities by utilizing features such as automated moderation, message filter tags and conversations summaries. Commsor integrates with Slack, Microsoft Teams and Twitter for easy monitoring and engaging of messages so that conversations are easy to track, tag and manage.
The technology helps users stay on top of growing conversation volumes by providing real-time notifications on comments from posts or channels. This enables users to take corrective measures, if needed, to ensure the most positive customer experience possible. Furthermore, using modular report templates enables users to quickly identify potential hidden trends in the data via visualization tools like SPF graphs.
In addition, Envisions provides predictive analysis using machine-learning algorithms to automatically filter information based on important keywords, which can help identify potential customer emotions or reactions for use in product marketing campaigns. This allows key stakeholders such as campaign managers or market researchers access to crowd integration insights with greater accuracy and speed than ever before possible. Finally, by providing chatbot integration engineers can customize conversational AI messages tailored for users, making it easier for end users who may be more comfortable using natural language than complex command line structures.
What Does Commsor Do?
Commsor is a technology that helps companies increase their ROI from managing online communities. Our platform gives companies the tools to monitor, analyze and manage their communities in real-time, respond more efficiently and effectively to customer complaints, inquiries, and dislikes on social networks, and accurately measure the impact of their campaigns. By providing analytics-based insights into how customers interact with their brands online, Commsor empowers companies to better understand customer sentiment and leverage social data for decision making.
The platform consists of three components:
(1) Monitoring: Know what’s happening with your brand on social media in real-time – identify opportunities for engagement;
(2) Analytics: Evaluate the performance of your content; quantify the impact of different channels;
(3) Enterprise Support: Enable informed decisions through comprehensive reports and deep analysis.
Commsor provides businesses with an all in one solution to maximize the reach and effectiveness of their online communication efforts while mitigating risk associated with customer experience management.
Commsor’s Technology
Commsor has announced that it has raised $16 million in a series A round of funding to help companies better manage their online communities.
This new technology will give companies various tools to analyze online communities and improve customer engagement. With the help of the latest advances in machine learning and natural language processing, Commsor promises to offer companies the ability to gain valuable insights from their online communities.
How Does Commsor Unlock Insights from Companies’ Online Communities?
Commsor’s technology unlocks actionable insights and powerful analysis from companies’ online communities. Commsor helps companies discover hidden value and improve their online community management by providing a decision-making platform based on data-driven analysis.
The technology collects text-based content from online communities including customer answers, surveys, opinions and inquiries, which have emerged as key sources of customer feedback. Data is also gathered from monitoring existing customer posts and discussions to classify sentiment into “positive” and “negative” sentiments and to understand why people are engaged with the brand.
This real-time analytics information enables companies to identify trends, patterns and opportunities to engage with customers more effectively resulting in increased customer satisfaction. The platform also provides valuable insight into how companies can utilize their social media platforms for marketing purposes such as releasing new products or campaigns.
Commsor’s sophisticated algorithms follow several steps beyond content extraction—from semantic analysis of each piece of data to recognition of topics discussed within conversations among customers—to provide comprehensive feedback suitable for decision making purposes. In addition, web crawling capabilities allow Commsor technology to access all relevant data regardless of the website the user uses – Twitter, Facebook, another third party platform – thus giving comprehensive analysis capabilities across multiple platforms at once.
Overall, Commsor provides businesses with the tools to monitor multiple conversations in different digital contexts to bring out clear value by unlocking data-driven insights that are easy to understand and can be immediately actioned upon to boost their business performance.
What Kinds of Insights Does Commsor Provide?
Commsor is a technology platform that provides valuable insights to help companies improve their online community management. Our technology uses proprietary AI algorithms and natural language processing to meaningfully analyze the conversations within an online community and provide actionable recommendations on best engaging with customers.
Commsor’s insights allow you to structure your online communities to optimize engagement, conversion, retention, and ROI. With our technology, you can identify the trouble spots in your online community, know how topics resonate with target segments of customers, get insights into what drives engagement levels, spot critical moments for customer service intervention and even understand how sentiment scores change hourly.
In addition to identifying key trends within conversations occurring in an online community, Commsor’s AI-driven insights include:
- Sentiment scoring of topics or discrete messages across the entire community or by segment;
- Topic clustering – organizing content into helpful threads to make conversations easier to follow;
- Intent recognition – understanding what users are trying to accomplish with their posts;
- Automatic sentiment tagging – labeling sentiment of audience responses with labels like “positive” or “negative”;
- Trend identification – recognizing spikes in conversation volume over time and identifying emerging topics quickly;
- Engagement scores – measuring consumer engagement levels throughout a conversation’s life cycle.
Overall, Commsor provides rich insight on an organization’s online communities, enabling teams to make better decisions about interacting and engaging with users more effectively.
Benefits of Using Commsor
Commsor has quickly become the leading insights provider for companies looking to capture and analyze data from their online communities. Commsor is helping companies improve their online community management with its new technology.
By utilizing Commsor’s tools, companies can gain insights into their customer base and tap into the potential of their online communities.
This article will discuss the benefits of using Commsor to manage their online communities.
Improved Customer Engagement
With Commsor, companies can significantly improve their customer engagement. Companies can measure and quantify customer engagement through the platform’s analytics to ensure customer satisfaction. The interactive dashboard provides a comprehensive view of what customers say, who they’re talking to, and how well the customer service team performs. This gives companies better insight into customer behavior so they can take proactive strategies for improved user experience.
The automated moderation allows brands to filter out inappropriate user-generated content on their sites—text, image or video. Thus, companies can ensure that conversations remain focused and relevant to the subject matter at hand while preventing negative issues.
What’s more, businesses get detailed reporting on their social accounts: how many followers they have; how many likes each post received; what type of posts received the most comments; who liked each post; and more. With these reports companies get a clear picture of what resonates with customers and what doesn’t so they are better prepared going forward.
Increased Customer Retention
Improved customer retention is one of the primary benefits of using Commsor’s technology to help companies improve their online community management. Commsor allows companies to engage with customers at various customer journey stages, resulting in increased loyalty and longer-term relationships. This proactive customer service leads to more returning customers, referrals, and positive reviews.
Commsor’s unified platform also helps companies track user interactions across multiple channels — including email, live chat, and other social media platforms — so that they can respond quickly and provide timely support. This elevates the user experience for customers who would otherwise have to deal with multiple communication channels or wait for a response from an overworked agent. The result is increased retention rates and improved brand reputation.
Commsor also offers customizable insights into customer behavior across channels at all stages of the customer lifecycle, allowing businesses to understand how their digital strategies perform in real time. This data can then be used to optimize engagement strategies for better conversion rates, leading to loyal customers who remain engaged for an extended period with a brand or company.
Enhanced Brand Reputation
Commsor’s technology helps companies to improve their online community management by providing valuable insights that enable faster and better decisions. In addition, by using Commsor, companies can strengthen their brand reputation by understanding customer needs, proactively responding to queries and complaints, and effectively engaging with customers.
Commsor provides market insights that enable enterprises to identify areas to improve and optimize customer experience. Thus, businesses can maintain a positive online presence through more informed and timely customer interactions. This helps companies attain a more favorable business image in the eyes of their customers, which in turn enhances their brand reputation.
Moreover, Commsor automates mundane tasks like analyzing vast amounts of data from various channels such as Twitter, Facebook and Instagram. This helps enterprises focus on value-added activities instead of spending time on tedious tasks like manually sifting through large volumes of customer feedback. Consequently, businesses can use this processing power to greatly reduce response times while ensuring the accuracy and integrity of all communications with customers. As a result, organizations can improve customer satisfaction levels due to swift resolution of problems or complaints raised by them against your brand or products/services offered by you.
Commsor raises $16 million to unlock insights from companies’ online communities
Commsor, a company that provides technology to help companies better manage their online communities, has recently announced that they have raised $16 million in a round led by Spark Capital.
This new funding will enable Commsor to expand their platform and unlock new insights from companies’ online communities.
How Much Money Has Commsor Raised?
Commsor has raised over $95 million to capitalize on its specialized cloud-based software platform. The company is headquartered in Seattle, WA and is backed by top-tier investors including Lightspeed Ventures, Hedosophia, Accel Partners and Polaris Partners.
This funding has allowed Commsor to revolutionize how enterprise organizations monitor, manage and measure the performance of their online communities. The platform streamlines multiple customer service processes and enables sophisticated customer segmentation for large scale initiatives like sentiment analysis, sentiment evolution tracking, influencer engagement and many more powerful insights. Additionally, with their integrated AI capabilities for online communities Commsor helps its customers automate response recommendations for quickly responding to customer inquiries without diminishing quality of service.
Commsor’s offerings are increasingly being adopted by industry-leading companies from healthcare companies such as Change Healthcare to tech giants like Microsoft. As a result, companies of all sizes should be able to seamlessly leverage Commsor’s innovative tools and technology across devices, making them more efficient than ever when connecting with their target communities.
Who Are the Investors?
Commsor’s investors include an impressive list of venture capitalists and industry partners. In addition, the company’s growth and potential have been recognized by key investors, including prominent angel investors, venture capitalist firms and even large technology companies such as Microsoft.
Some of the early investors include:
- Kodiak Capital Group
- Foresight Ventures
- Techstars
- Microsoft Ventures
- 500 Startups
- Lightstone Venture Partners
- WNDR Fund and More.
What Will the Commsor Use the Money For?
The capital raised will be used to expand Commsor’s current suite of features and roll out an advanced platform with more comprehensive real-time analytics to better track the performance of online communities. Commsor also plans to use the funding to scale its operations, investing in sales, marketing and customer success resources to expand its client base of global online community managers.
Additionally, there will be investment in further strengthening our core technology. Technology is at the heart of community building, so our platform will continue evolving based on user feedback and industry best practices. Many developments are planned for Q1 2019 from introducing more bots and AI technology that can help remove manual tasks from community management workflows to a new app store featuring customer-led innovations on our platform such as Gamification and LinkedIn integration tools.
Conclusion
Commsor’s technology is an effective way for companies to improve their online community management. The tools and features that come with the platform are designed to optimize the management of teams, users, and content. With automated moderation, adaptive communication, analytics features, and a network of social media publishers, brands can quickly build a strong online presence that reaches the right customers.
Moreover, Commsor’s technology allows companies to respond quickly to any changes in customer behavior or in their industry landscape—and to provide insights that can help them better serve their customers and grow their business.
Tech expert fresh from the Australian Coast. Been in the tech industry more than 9 years, as part of a Business Growth Group. His out of office days are 100% for freestyle surfing and waves chasing.
